Aurewood Designs respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, share and safeguard your information when you contact us or use our website, in line with the Protection of Personal Information Act 4 of 2013 (POPIA).
Who We Are
Aurewood Designs is a bespoke joinery studio based in Gauteng, South Africa, designing, building and installing kitchens, wardrobes and cabinetry. For the purposes of POPIA, Aurewood Designs is the responsible party for the personal information described in this policy.
Information We Collect
We collect only the information we need to respond to your enquiry and provide our services. This typically includes:
- your name;
- your contact details, such as your email address and phone number;
- the service or project you are interested in;
- any details you choose to share in your message or during consultations; and
- for active projects, information such as your installation address and relevant site details.
How We Collect It
We collect personal information directly from you — when you complete the enquiry form on our website, email or call us, message us on WhatsApp, or speak with us during a consultation, quotation or installation. We do not buy personal information, and we do not collect it from third parties without a lawful basis to do so.
Why We Use Your Information
We use your personal information to:
- respond to your enquiry and answer your questions;
- prepare quotations and designs for your project;
- plan, manufacture, deliver and install your joinery;
- provide aftercare and honour any applicable guarantee;
- keep the business and financial records we are required to keep; and
- communicate with you about your project.
We process your information on the lawful bases set out in POPIA — for example because it is necessary to take steps at your request and to perform our agreement with you, to comply with the law, or for our legitimate business interests.
Sharing & Disclosure
We treat your information as confidential. We only share it where necessary to deliver your project or to meet our legal obligations — for example with trusted suppliers or installers working on your project, or with professional advisors and authorities where the law requires it. Anyone who handles your information on our behalf is required to keep it secure and to use it only for the agreed purpose.
Storage, Security & Retention
We take reasonable and appropriate technical and organisational measures to protect your personal information against loss, misuse and unauthorised access. We keep your information only for as long as it is needed for the purposes described in this policy, or for as long as the law requires us to — after which it is securely deleted or destroyed.
Cookies & Website Data
Our website is intentionally simple and does not use advertising or tracking cookies. Like most websites, our hosting provider may keep standard server logs — such as IP addresses and pages requested — to keep the site secure and running reliably. We also load fonts from Google Fonts, which means your browser contacts Google's servers so the site displays correctly. If we add analytics or other cookies in future, we will update this policy. For more detail, see our Cookie Policy.
Your Rights under POPIA
Under POPIA you have the right to:
- ask what personal information we hold about you and request access to it;
- ask us to correct or update information that is inaccurate or out of date;
- ask us to delete information we no longer have a lawful reason to keep;
- object to the processing of your information in certain circumstances; and
- lodge a complaint with the Information Regulator.
To exercise any of these rights, please contact us using the details below. You may also contact the Information Regulator (South Africa) at inforegulator.org.za.
Links to Other Websites
Our website may link to other services, such as WhatsApp or social media. We are not responsible for the privacy practices of those sites, and we encourage you to read their own policies.
Changes to This Policy
We may update this Privacy Policy from time to time so that it stays accurate and current. The latest version will always be published on this page, with the “last updated” date shown above.
Contact Us
If you have any questions about this policy, or would like to exercise your rights, please get in touch:
- Phone: 061 541 1284
- Email: info@aurewooddesigns.co.za
- Operating in & around Gauteng, South Africa · Mon–Fri 08:00–17:00, Sat by appointment